Shipping policy
Last updated: 23 July 2026
Tabletop Commons ships throughout Australia using Australia Post. All parcels are sent with tracking so you can follow the progress of your delivery.
Order processing and dispatch
Online orders are ordinarily packed and dispatched on Wednesdays and Fridays, excluding public holidays and other announced store closures.
Orders placed after a scheduled dispatch has been processed will ordinarily be sent on the next available dispatch day. During particularly busy periods, processing may take longer, but we will notify you if we expect a significant delay.
Once your order has been dispatched, tracking information will be sent to the email address provided with your order. Please check your junk or spam folder if you do not receive it.
Preorders and embargoed products
Selected products may be available to preorder before their official release date. Products available for preorder will be clearly identified on the relevant product page, together with the expected release or dispatch date where known.
Some preorder products are subject to supplier or publisher embargoes. These products cannot be dispatched before the embargo or official release date has passed, even if they arrive at our store earlier. Once the embargo is lifted, preorder items will ordinarily be dispatched on our next scheduled dispatch day.
Release dates and embargo dates are set by the relevant supplier or publisher and may change. If a preorder is materially delayed, we will notify affected customers when updated information becomes available.
If an order contains both preorder and currently available products, the entire order may be held until all items are available for dispatch. Customers who would like available products sent separately should place separate orders or contact us. Additional shipping charges may apply to split deliveries.
Preorders may be cancelled for a full refund at any time before dispatch. Refunds will be issued to the original payment method. Once a preorder has been dispatched, it will be subject to our standard Return and Refund Policy and your rights under Australian Consumer Law.
Pickup-only prerelease products
Certain prerelease products may be reserved for participation in prerelease events held at Tabletop Commons. During the applicable preorder or prerelease window, these products may be available for local pickup only and may not be eligible for delivery.
Any pickup-only restriction will be clearly disclosed on the relevant product page before the product is added to the cart. Checkout will not offer delivery for an affected product during the restricted period.
After the preorder or prerelease window has ended, any remaining stock may be made available for Australia-wide delivery. Availability is subject to remaining stock and any supplier or publisher embargo.
If an order contains a pickup-only product together with products that are eligible for delivery, the order may need to be collected from our store or separated into different orders. Please contact us before ordering if you require assistance.
Pickup-only prerelease orders remain eligible for cancellation and a full refund at any time before collection or dispatch. Nothing in this section limits your rights under Australian Consumer Law.
Standard shipping
Standard shipping:
- $11 per order.
- Is available throughout Australia.
- Has an estimated delivery time of 3–5 business days after dispatch.
- Includes Australia Post tracking.
Orders valued at $100 or more qualify for free standard shipping. Unless expressly stated otherwise, free shipping does not include express delivery.
Express shipping
Express shipping:
- $15 per order.
- Has an estimated delivery time of 1–3 business days after dispatch.
- Includes Australia Post tracking.
Selecting express shipping changes the delivery service but does not change our Wednesday and Friday dispatch schedule.
Delivery timeframes are estimates provided for guidance and are not guaranteed. Deliveries to regional or remote areas, or deliveries affected by public holidays, severe weather and carrier disruptions, may take longer.
Local pickup
Free local pickup is available from Tabletop Commons at:
170 Cowper Street
Warrawong NSW 2502
Pickup orders are ordinarily prepared within 24 hours during our business days. We are typically closed on Mondays and Tuesdays, so pickup orders placed on Sunday will ordinarily be ready on the next business day.
Please wait until you receive confirmation that your order is ready before travelling to the store. You may be asked to show your order confirmation or identification when collecting your order.
Incorrect delivery addresses
Customers are responsible for checking that their delivery address is complete and correct before submitting an order.
If you notice an error, contact us as soon as possible. We can assist with amending an address when the order has not yet been dispatched. If the parcel has already been lodged with Australia Post, we will try to assist through our carrier contacts, but we cannot guarantee that the address can be changed or the parcel redirected.
Additional delivery costs resulting from an incorrect or incomplete address may apply where permitted by law.
Shipping delays
If a parcel is delayed, please check the Australia Post tracking information first. If the tracking has not updated for an unusual period or the parcel appears significantly overdue, contact us with your order number.
We will communicate with our Australia Post contacts and assist with lodging an enquiry or investigation where appropriate. Some carrier investigations may take time to complete, but we will keep you informed of material updates.
Tabletop Commons is not responsible for delays outside our reasonable control. However, we will provide reasonable assistance and honour any rights you may have under Australian Consumer Law.
Returned parcels
If a parcel is returned to us for any reason, we will contact you using the details supplied with your order. We will confirm whether you would like:
- The order sent again;
- The order held for local pickup; or
- The order cancelled and fully refunded.
If you request cancellation after the parcel has been returned to us, a full refund will be issued to the original payment method. If you request redelivery, we will confirm whether any additional delivery charge applies before sending the parcel again.
Lost or damaged parcels
If your parcel arrives damaged, contains an incorrect item or does not arrive, contact us as soon as possible with your order number and any relevant photographs.
We will investigate the matter with Australia Post and arrange an appropriate remedy where required. Nothing in this policy excludes or limits your rights under Australian Consumer Law.
Contact us
For questions about an order, delivery or local pickup, contact:
Tabletop Commons
170 Cowper Street
Warrawong NSW 2502
Australia
Email: tabletop.commons.au@gmail.com
Phone: 0475 764 978
Website: tabletopcommons.com.au